Refund Policy

Refund, Return & Replacement Policy
At MyDiys, we truly value every customer and aim to provide the best possible experience with our products. Since our Paint by Number kits are specially created and quality-checked before dispatch, we also want to ensure that any concerns raised after delivery are handled in a fair and transparent manner. Please read this policy carefully, as it explains in detail the process for refunds, returns, and replacements.
1. Replacement Policy
Replacements will only be provided in cases where the product delivered to you is different from what you originally ordered. For example, if you placed an order for a “Floral Fair” kit but received “Sandy Shores,” you will be eligible for a replacement at no additional cost.
If you wish to request a replacement because you dislike the product or have simply changed your mind after receiving it, this will still be considered. However, in such cases a processing fee of ₹200 will be deducted to cover handling and reshipping costs.
2. Refund and Return Policy
Refunds are available under the following conditions:
In the case of damaged or wrong products: If your order arrives damaged or is not the product you purchased, we will provide you with either a full refund or a replacement. The shipping charges for returning such items will be completely borne by us.
In the case of dislike or change of mind: If you received the correct product but decide you no longer want it, you may still return it. However, since this involves reverse logistics, packaging checks, and restocking, ₹400 will be deducted from your refund amount to cover processing and logistics expenses.
3. Return Window
All return or replacement requests must be raised within 48 hours (2 days) from the time of delivery. After this period, no return or replacement request will be entertained. For example, if your order was delivered on Monday at 5:00 PM, then your request for a return or replacement must reach us by Wednesday 5:00 PM. Any requests received after this period will not be eligible.
4. Mandatory Proofs Required
To ensure fairness and to protect both the customer and our brand from misuse, certain proofs are compulsory when raising a concern. These include:
Unboxing Video: You must record a continuous video while opening your package for the first time. This video must clearly show the unopened parcel, the process of cutting open the tape or packaging, and the items as they are being removed. Blurry or edited videos cannot be accepted.
Photographs of the Issue: Along with the video, clear photographs highlighting the specific problem (such as damage, missing item, or printing issue) must be shared.
Order Details: You must provide your Order ID, the registered phone number, and the Gmail ID that was used while placing the order. Without these, we will not be able to locate your order and process your request.
⚠️ Please note: Requests that do not include all of the above proofs cannot be processed further.

5. Refund Processing – Detailed Step by Step
Once you raise a return, refund, or replacement request and it has been approved by our team, the following process takes place:
Approval & Pickup Link:
After your request is approved, it takes about 48 hours for you to receive a link from our logistics partner. This link is for arranging the pickup of your return parcel or for reshipping/replacement of missing products from our side.
Return to Warehouse:
Once your product is picked up, it usually takes 3–4 business days for the parcel to reach our warehouse. However, during festival seasons or peak periods, logistics companies may take 4–15 days for returns to arrive. We kindly ask you to be patient in such cases, as delays are from the courier’s side and are beyond our control.
Quality Check & Video Verification:
Within 24 hours of the parcel reaching our warehouse, our team carefully inspects the returned product. This inspection involves comparing the returned items with your original unboxing video. If everything matches (the items are unused, in original condition, and all components are included), your return will be approved.
Refund Timeline:
Once your return passes quality check and is approved, the refund is processed. Refunds are issued on the next Monday or Friday (whichever comes first) after your return has been approved. For example:
If your parcel reaches on Tuesday and passes QC, the refund will be issued on Friday.
If it reaches on Friday and passes QC, the refund will be issued on Monday.
Cases Where Conditions Do Not Match:
If the returned parcel does not match the condition of your unboxing video, then we will not immediately reject the claim. Instead, we will raise the issue with the logistics company. This verification process can take up to 7 days from the date the issue is reported.
If the logistics company is found to be at fault, you will receive your refund after deduction of only the standard processing fee (₹200 for replacement cases, ₹400 for dislike/return cases).
If the missing or damaged items are confirmed to be from your side (for example, a missing brush, canvas, or any small or big item not packed by you), then only 40% of the order amount will be refunded after deducting the applicable processing fees.
This system ensures that refunds are fair and accurate, while also protecting both you as a customer and us as a brand from any losses due to errors in transit or incomplete returns.

7. Customer Support – Official Contact

For any queries related to returns, refunds, or replacements, please reach out only through our official support channels:

• 📞 Phone / WhatsApp: +91 8129388408

• 📧 Email: supportmydiys@gmail.com

• 📱 Instagram: @mydiys.in

⚠️ Please note: Any other phone numbers, email addresses, or Instagram accounts apart from these are not officially associated with MiyDiys
. We are not responsible for any kind of spam, fraud, or miscommunication that occurs through unofficial channels. For your own safety and to ensure quick resolution, always contact us via the official sources listed above.

8 Refund (Amount) Processing Timeline
In some cases, the refund process may take longer depending on how critical or complex the case is. While most refunds are settled within a standard time frame, please note that in rare or highly critical cases, the timeline for receiving the refund amount in your bank account may extend anywhere from 7 days up to 1 month. This variation ensures that we can complete all necessary quality checks, validations with logistics partners, and internal approvals to guarantee a fair and transparent resolution for you.

👉 We kindly request you not to repeatedly message or spam us regarding the refund status during this period, as it does not speed up the process. Rest assured, our team is committed to keeping you updated and will notify you as soon as your refund has been successfully processed.